Thrive Oldham are recruiting on behalf of our well established client in the Enfield area a Branch Assistant
As a Branch Assistant, you will be responsible for providing direct support to customers who are buy our security products and/or services. You will be working in a busy environment where you will be completing orders with good attention to detail and ensuring the sales process delivers a high-quality service to our customers. You will also work with other departments at our head office to provide sales support whilst using your knowledge to advise on our product
JOB DUTIES:
- Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
- Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
- Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth.
- Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
- Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work.
- Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilizing the sales tools within our business.
- Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives, and utilize our promotions to proactively seek a higher return from the customer's original request.
- Serving on the Trade Counter - to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
- Managing and responding to customer queries on tenders/quotations and technical queries, passing them on to the relevant department where necessary.
- Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.
YOU MUST HAVE:
- High School/College Diploma.
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably.
- Ability to multi-task
- Excellent communication skills
- Ability to work in a fast-paced, demanding environment.
- Ability to work effectively in a team.
- positive attitude
- WE VALUE:
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage.
- Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities.
- Strong interpersonal skills
- Ability to work autonomously and collaboratively as part of a team.
- Strong desire to learn.
£13.00- £13.00 per hour
Enfield location
INDOLD
